Frequently asked questions (FAQ)

A visa application can be submitted online or in paper. The paper application has to be sent to the Australian Embassy address. It is not recommended to send a paper application due to somewhat longer and more complicated procedures, while in some cases paper applications cannot be accepted.

To review the application process, please, visit: https://immi.homeaffairs.gov.au/help-support/applying-online-or-on-paper/online

We lodge only online visa applications for our clients or we advise them about how to fill out the application online, depending on the type of service you hired us for.

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This is not an easy question. In order to advise you properly, we need to have an insight into all of your circumstances. Australian visa system is very complex and it usually depends on details whether you should opt for one visa type or another. For more information on visas types, please, visit: https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-listing or read Visa Types on our website.

We seriously consider every advice thoroughly and we avoid giving ad hoc tips in order not to give wrong advice. Please, make sure you consult with our Registered Migration Agent for any doubts, because this is the only way to get an adequate and professional advice.
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For most visas, there is a visa application charge (VAC). It depends on the type of visa and the VAC is typically paid when lodging the visa application. There are also visa types that are free of charge. The VAC is paid to the Australian Department of Home Affairs and payment is made online with payment cards. When paying by a card you may expect additional expenses such as credit card surcharge.

There are also other payment methods that you can find on the following link: https://immi.homeaffairs.gov.au/help-support/applying-online-or-on-paper/online/how-to-pay

Money spent on the VAC cannot be refunded. Australian Department of Home Affairs can refund money in very rare cases (mainly due to law changes, policies changes, etc.).

You can find prices here: https://immi.homeaffairs.gov.au/visas/getting-a-visa/fees-and-charges/current-visa-pricing/live

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Many factors influence the length of the decision process. The information on the website of Australian Department of Home Affairs is regularly updated, but the information provided is only approximate. Sometimes you may wait longer than expected due to the additional assessments and checks related to your application, while in some other cases the processing time for visa applications is faster than expected.

More information can be found on the website of the Australian Department of Home Affairs: https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-listing

If we consider it to be in client’s interest and if a client has the right to do it considering his circumstances, we may request urgency for the particular subject to be processed faster. This is only possible when you choose our Full Service when our Registered Migration Agent is able to represent your case.  Please, note that it is not always possible to request urgency.

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No one, not even a Registered Migration Agent, can guarantee that your visa will be granted which we are not allowed to do according to our Code of Conduct. The decision on whether your visa has been granted or refused is only up to the Australian Department of Home Affairs which can have their own rules and reasons.

Registered Migration Agent can give you professional advice and guidance based on the knowledge and experience. An agent can also work on increasing your chances of having a visa granted, but must not guarantee that your visa will be granted. Read more about Registered Migration Agent.

To get informed about your rights when hiring a Registered Migration Agent, please, read Consumer Guide and Code of Conduct.

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Since December 2014, Australian visas are all electronically linked to your passport, which means that you will not have a visa label in the passport. Australian Department of Home Affairs would send a visa grant notification to the email address indicated in your visa application if you previously agreed to communicate with the Department via email. It is recommended that you print the visa grant notification and have it with you when travelling, even though the visa is electronically connected to your passport as mentioned.

The visa grant notifications of our clients are sent to our e-mail address, and we always forward it to our client. Visa grant notification also contains an explanation of all the conditions of a person’s stay in Australia.

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All the conditions of your stay in Australia, entries included, can only be read in your visa grant notification. The conditions that each visa type provides which can be found on website of the Australian Department of Home Affairs can only give you a general overview, but that does not mean you will have exactly the same conditions once the visa is granted.

We can give you some general predictions based on our experience, but we can never guarantee whether you will have a visa granted and under which conditions, as Australian Department of Home Affairs is the only responsible for bringing the decision.

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It is very important to inform the Australian Department of Home Affairs about the change of passport number especially if you intend to travel to Australia with a new passport. If you do this correctly, you should not have any problems, even though your visa was granted under the different passport number.

For more information, please, visit the following link: https://immi.homeaffairs.gov.au/visas/already-have-a-visa/check-visa-details-and-conditions/check-conditions-online

We always assist our clients to report this change to the Australian Department of Home Affairs, and we can also assist those who had not been our clients previously.

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Reasons for visa refusal depend on your circumstances, and if a visa is refused, you will receive a letter of notification from Australian Department of Home Affairs containing the explanation.  It can happen that a client worked on his visa application alone, without consulting an agent, or it happened that someone else prepared their visa application who could not give them the right advice and it result in a visa refusal.

If during the consultations, our Registered Migration Agent sees that you have a great chance to be refused, in that case we will give you advice not to apply for a visa, and depending on the circumstances, we can give you specific instructions on what can should do in the meantime in order to increase your chances.

However, if there is a minimum chance and you still want to give it a try, the agent can work to increase your chances for having a visa granted by submitting the relevant evidence.

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The answer depends on many factors. In some cases, it is possible to re-apply after a visa refusal, while in others it cannot be possible. It depends on whether you are in Australia or overseas, for which visa type you are applying, whether you need an invitation to apply for a visa, etc.

The money invested in the visa that was refused cannot be used when you decide to apply again. Australian Department of Home Affairs can refund money in very rare cases (mainly due to law changes, policies changes, etc.) and we are also not doing the refund of money for our services.

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The process for obtaining some work visas can be extremely long and complex, and there are also several different types of work visas. You can read more about some types of work visas on our website under the section Visa types. You will find a detailed list of work visas here: https://immi.homeaffairs.gov.au/visas/getting-a-visa/visa-listing

We recommend that you schedule consultations with our Registered Migration Agent to get the right advice adapted to your circumstances.

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No. Our company does not provide the services of finding a job in Australia, but it is providing professional advice and immigration assistance for all types of visas for Australia.

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We offer consultations to those interested in studying in Australia. During the consultations, our qualified Education Agent and Registered Migration Agent can consider all your options for enroling a course and give you specific advice for further steps.

For more information on the Student visa, please, visit Student Visa 500.

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In this case, we advise you to contact the person who worked on your case and therefore has complete insight into your visa application and attached documentation. If you have worked on your visa application alone and have additional questions, we advise you to schedule consultations with our Registered Migration Agent and provide our agent with your visa application and all the other relevant documents.

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In order to meet the different needs of our clients, we have offered several types of services so that clients can choose what is more suitable for them according to their circumstances and available resources. You can always work on the visa preparation yourself, and schedule consultations with our Registered Migration Agent to check everything you have prepared and give you concrete advice.

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